index
Free Delivery on orders over $100
Free Delivery on orders over $100
Free Delivery on orders over $100
Free Delivery on orders over $100
Free Delivery on orders over $100
Free Delivery on orders over $100
Free Delivery on orders over $100
Free Delivery on orders over $100
Free Delivery on orders over $100
Free Delivery on orders over $100
Free Delivery on orders over $100
Free Delivery on orders over $100
Free Delivery on orders over $100
Free Delivery on orders over $100
Free Delivery on orders over $100

Refund policy

Return Address: 8000 Harwin Dr. STE 295, Houston, TX 77036, United States Phone: +1 832-935-0623 Email: xclusivemart5@gmail.com

 

 

1) Summary

  • 30-Day Window: You have 30 days from the delivery date to request a return.

  • Condition: Items must be unused, unopened, in original packaging, with all tags attached, and include a receipt or proof of purchase.

  • Authorization: Items sent back to us without first requesting a return will not be accepted.

  • Hygiene: For health and safety reasons, opened fragrances, beauty, or personal-care items cannot be returned.

  • Damages: If your item arrived damaged or incorrect, we cover it (see "Damages & Issues").

2) How to Start a Return

To start a return, please contact us at xclusivemart5@gmail.com or call us at +1 832-935-0623. Please provide your Order Number, details of the item, and the reason for the return. If your item is damaged, please attach photos.

If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package.

  • Tip: You are responsible for the package until the carrier scans it. Please keep your drop-off receipt.

3) Eligibility Rules

To be eligible for a return, your item must be:

  • In the same condition that you received it: unworn/unused, unopened, with tags, and in its original packaging.

  • Returned with a receipt or proof of purchase.

  • Exceptions: Opened bottles, broken seals, or used personal care products are not eligible unless the product arrived damaged in transit and is verified by our team.

4) Damages & Issues (On Delivery)

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item.

  • Required: Include clear photos of the item, inner/outer packaging, and the shipping label.

  • We will evaluate the issue and make it right via replacement, exchange, or refund.

5) Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:

  • Opened fragrances, beauty, or personal-care items (for hygiene/safety).

  • Custom products (such as special orders or personalized items).

  • Gift cards.

  • Sale items: Items marked as "Final Sale" or clearance cannot be returned.

If you have questions or concerns about your specific item, please contact us.

6) Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

7) Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.

  • If approved: You’ll be automatically refunded on your original payment method within 10 business days.

  • Processing Time: Please remember it can take some time for your bank or credit card company to process and post the refund, too.

  • Late Refunds: If more than 15 business days have passed since we approved your return, please contact us at [Insert Your Email Here].

  • Shipping Costs: Original shipping costs are non-refundable unless the return is due to our error (defect or wrong item sent).

8) Shipping & Responsibility

  • Please use only the label we provide; unauthorized returns may be refused.

  • You are responsible for the item until it reaches us.

  • International Returns: Duties, taxes, and fees are non-refundable. Refunds cover merchandise value only.